Frequently Asked Questions FAQs

22 Jul.,2024

 

Frequently Asked Questions FAQs

Ordering On This Site

Shipping Timeframe

At Honest Baby Clothing, you take center stage! Our team works hard to ensure you get your favorite organic essentials as soon as possible &#; usually ships within a few days. We always want to make sure you're happy, but sometimes packages may take a little longer than expected. Don't worry &#; our customer care team is here for you. Have an inquiry about your order? Don't hesitate to reach out. Orders shipping to HI, AK or US territories are subject to longer transit times beyond the standard 3-7 days.

For more information, please visit our website.

What forms of payment does Honestbabyclothing.com accept?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, Amazon Pay, Apple Pay, Google Pay,  PayPal, and Honest Baby Clothing gift cards.

Can I use my Honest gift card or e-gift card?

Unfortunately we cannot accept Honest gift cards or e-gift cards. Only Honest Baby Clothing gift cards will work on HonestBabyClothing.com.

I received an error message when trying to checkout. What do I do now?

Please verify that the billing information you have entered is the same as the information your bank has on file. If the billing information entered varies from what your bank has on file, then your order will not go through.

You may also receive an error message if you have not completed a mandatory field.

Can I cancel or change my order when it&#;s processing?

If you have placed an order on our website, our Customer Service team is available to help you change your shipping address or cancel your order, if requested by , within an hour of placing it.

Please note that our customer service team is unable to make any changes to your order after an hour of it being placed. At this point, our warehouse is preparing your order.

When will my card be charged?

Your card will be charged when you place an order.

*All prices are listed in USD. Any applicable taxes will be detailed in your order.

Will I be charged sales tax?

Sales tax varies depending on where you live and what items you purchase. We take these into account when figuring out the amount of tax charged on an order.

Do you have a Referral Program?

At this time, we are no longer offering our Referral Program. Stay tuned for updates to our Referral Program in the coming months.

Why is the Honest Company and the Honest Baby Clothing separate websites?

The Honest Company and Honest Baby Clothing are separate websites because they are different companies, but both are the Jessica Alba brand you know and love. Honest Baby Clothing is operated by us, Jessica's trusted partners, the leading experts in the creation of organic baby clothing.

Why can&#;t I put Honest.com products such as diapers and creams in the same cart as baby clothing?

The Honest Company and Honest Baby Clothing are separate websites, because they are separate companies, but both are the creation of Jessica Alba. So the baby clothing goes into a separate cart and unfortunately can not be combined into a cart on honest.com.

My coupon code is not working. How come?

There could be a few reasons.

  • Code may have expired

  • Code may be a one-time use

  • Code may not have been generated by Honest Baby Clothing. It may only be redeemable at honest.com

Can I apply a new promotion or discount to a previous order?

Discounts cannot be applied to past orders.

 

Product & Sizing Questions

What size should I order?

Most Bath and Bedding products are one size fits all - easy :)

Our clothing size chart is a great place to find the right fit for your little one! Due to the unique body shape of each child, their size may differ from the sizing listed on the chart below, but it&#;s a good place to start. Here are some things to keep in mind when choosing clothes for your little one:

  • How much does your little one currently weigh?

  • What size clothes does your little one currently wear?

Products Size Chart

SIZE

WEIGHT

HEIGHT

Preemie

up to 6 lbs

up to 17 in

Newborn

6 - 9 lbs

18.5 - 21 in

0 to 3 months

10 - 14 lbs

21.5 - 24 in

3 to 6 months

15 - 18 lbs

24.5 - 27 in

6 to 9 months

19 - 22 lbs

27.5 - 29 in

12 months

23 - 25 lbs

29.5 - 30.5 in

18 months

25 - 27 lbs

31 - 33 in

24 months

28 - 30 lbs

33.5 - 35.5 in


Family Pajamas Size Chart

Baby

Baby FamJam Size Chart SIZE WEIGHT HEIGHT NB 6 - 9 lbs. 18.5" - 21" 0-3M 10 - 14 lbs. 21.5" - 24" 3-6M 15 - 18 lbs. 24.5" - 27" 6-9M 19 - 22 lbs. 27.5" - 29" 12M 23 - 25 lbs. 29.5" - 30.5" 18M 25 - 27 lbs. 31" - 33" 24M 28 - 30 lbs. 33.5" - 35.5"

Womens

Womens FamJam Size Chart SIZE CHEST WAIST HIP XS (0-2) 32" - 34" 26"-27" 34.5" - 35.5" S (4-6) 35" - 36" 28" - 29" 37" - 38.5" M (8-10) 37" - 38" 30" - 31" 39" - 40.5" (12-14) 39" - 40" 32" - 34" 42" - 43.5" XL (16-18) 41" - 45" 35" - 38" 45" - 47 XXL (20) 45.5" 39.5" 47.5"

Mens

Toddler + Kids FamJam Size Chart SIZE CHEST WAIST INSEAM S (34-36) 34" - 36" 28" - 30" 31" M (38-40) 38" - 40" 31" - 34" 32" (42-44) 42" - 44" 35" - 38" 32" XL (46-48) 46" - 48" 39" - 42" 32.5" XXL (50-52) 50" - 52" 43" - 46" 33"

Toddler and Kids

Mens FamJam Size Chart SIZE WEIGHT HEIGHT 2T 29 - 31 lbs. 35" - 36.5" 3T 31 - 33 lbs. 36.5" - 39" 4T 34 - 37.5 lbs. 39" - 41.5" 5T 38.5 - 43 lbs. 42.5" - 45" 6 38.5 - 48 lbs. 42.5" - 47.5" 7 48 - 53 lbs. 48" - 51.5" XS (8) 50 - 69.5 lbs. 48" - 53.5" S (10) 69.5 - 87 lbs. 54" - 56" M (12) 87 - 101 lbs. 58" - 60" L (14) 97 - 113 lbs. 59" - 62.5" XL(16) 115 - 138 lbs. 62" - 64"

Pets

Pets FamJam Size Chart SIZE WEIGHT NECK XS / S up to 20 lbs. 6" - 14" M / L 20 - 100+ lbs. 15" - 28"

 

 

Baby Clothing

    What are your products made of?

    All Honest Baby Clothing products are made with organic cotton and are 100% certified. Some of our products, like leggings and accessories, are blended with a stretchy material called elastane for an extra cozy snug fit.

    What is the GOTS certification?

    GOTS is the Global Organic Textile Standard (GOTS).  GOTS is the leading world-wide standard that ensures no harmful synthetic chemicals are used to grow and process cotton and textiles.  It ensures we are providing you with the best possible products for your babies. 

    All of our products are produced with organic cotton and are 100% GOTS certified, made without the use of synthetic pesticides, are non-toxic and PVC free, made without heavy metal and phthalate dyes, and are made in sustainable manufacturing facilities. This means our products meet the very highest environmental standards and have less of a harmful impact on the planet. It is our goal to leave the  earth in a better place for our children.
    We are proud to be certified by GOTS and to deliver only the purest and most natural products to your little one.  To learn more about our GOTS certification, please reach out to .

    Honest Baby Clothing GOTS License #OT-.

    Do you use flame retardants?

    No. None of our products are treated with flame retardants!

    All of our products are produced with organic cotton and are 100% certified, made without the use of synthetic pesticides, are non-toxic and PVC free, made without heavy metal and phthalate dyes, and are made in sustainable manufacturing facilities. It is our goal to leave this planet in a better place for our children.

    Where are your products made?

    Our products are sourced around the world at the leading sustainable facilities with like-minded organizations that produce the highest quality products with the least possible impact on the environment.

    One of our factories is powered entirely by its own wind mills. They are a &#;carbon neutral&#; factory  and are continuing their sustainable efforts in order to go &#;carbon negative&#; in the next few years.

    Our factories are also backed with numerous certifications including:

    I'm looking for a product you used to carry?

    Are you having a hard time finding a product? We are here to help! Try using our website to search for your favorite item. If you still cannot find it, us at or give us a call at 888-234- and we&#;d be happy to help you out.

     

    Gifting

    Do your gift receipts include prices?

    All orders include a packing list that does not show prices. If you purchase a gift or select gift wrapping, your order will include a gift receipt that does not show prices.

    Does honestbabyclothing.com have a gift registry?

    At the moment we do not have a gift registry, but don&#;t worry! Our team is currently working on implementing that feature. To be alerted when we launch our gift registry, new style launches, coupons and more, please join our community at honestbabyclothing.com. You can sign up near the bottom of our website.

    Having trouble redeeming a gift card?

    Unfortunately we cannot accept Honest gift cards or e-gift cards. Only Honest Baby Clothing gift cards will work on HonestBabyClothing.com.

     

    Return Policy

    What is your return policy?

    We accept returns on all items that are unworn, unused, unwashed, have the original tags and packaging, and are within 30 days of when the order was fulfilled. Learn more about our return policy here.

      How do I return an item?

      To create a return, please click here, fill in your order number and zip code, then follow the onscreen instructions. Before submitting a return, please click here to learn about our return policy and eligible items.

      Are returns accepted if my order is shipped to Hawaii, Alaska, Canada, APO/FPO?

      We do not accept returns from Canada, Hawaii, Alaska, and APO/FPO addresses.

      When will I see my refund?

      After we receive your return at the warehouse, please allow up to 10 business days for the refund to be posted to your original payment method.

      How will my money be returned to me?

      Credit / Debit Cards / PayPal: If you paid with a credit or debit card, your refund will be issued back to your card.  If you paid via PayPal, your refund will be issued back to the applicable account. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.

      Honest Baby Clothing Gift Card or Honest Baby Clothing Store Credit: If you paid with an HonestBabyClothing.com gift card or HonestBabyClothing.com store credit, you will receive the money back as HonestBabyClothing.com store credit. Your HonestBabyClothing.com store credit will go back into your HonestBabyClothing.com account.

      Honest Baby Clothing does not offer free return shipping. The return shipping cost will be deducted from the refund.

      UNIMETONE are exported all over the world and different industries with quality first. Our belief is to provide our customers with more and better high value-added products. Let's create a better future together.

      Can I return an Honest product purchased at a retail location through HonestBabyClothing.com?

      We only accept returns for eligible products purchased on HonestBabyClothing.com. We have great relationships with our retailer partners and if you would like to return a product purchased from one of our retailers, please contact them directly for assistance and information regarding their return policy.

       

      Managing My Account

      Where can I manage my account?

      You can manage your account in the My Account section. Click here to log in to your account.

      If I am registered with honest.com, do I need a separate username and password for honestbabyclothing.com?

      Yes, you do need a separate username and password for Honestbabyclothing.com. Honest Baby Clothing is operated by us, Jessica's trusted partners, the leading experts in the creation of organic baby clothing.

       

      Shipping & Delivery

      How do I track my order?

      Enter your tracking number here to track your package.

      You can also track the shipping status of your order(s) by logging in to your account, selecting Order History and clicking Track Order. Click here to log in to your account.

      Please allow 1-3 business days for your order to ship due to processing time.

      Additionally, you can also track, re-route and even have FedEx hold your shipments for up to 2 weeks by logging on to FedEx Delivery Manager. Click here to sign up.

      *Business days are Monday to Friday and do not include federal holidays within the United States.

      How much does shipping cost?

      We offer free shipping on orders totaling $79 or more. Free shipping is not available to Hawaii, Alaska or US Territories.  All other shipping costs will be messaged during the checkout process if applicable. Please note that if you&#;d like to receive your order sooner, you can select expedited shipping. Increased shipping costs will be applied at checkout for this service. Order totals are calculated after all sales or promotions are applied and exclude all sales tax & shipping charges.

      When will my order be processed?

      All orders are processed within approximately 1 to 3 business days after the order is placed.

      Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.

      Please remember that orders cannot be edited once processing begins. All processing times are estimates and may be subject to change.

      Where do you ship?

      We ship to all 50 US States, APO/FPO/DPO addresses, and Canada. We do not ship to any other US territories, mail-forwarding or freight-forwarding services. Any restrictions will be messaged during the checkout process if applicable.

      How can I edit my shipping address?

      All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address.

      What shipping couriers do you use?

      We use FedEx ground, express, and SmartPost. SmartPost is an efficient way of shipping packages to the entirety of the United States and its territories. FedEx SmartPost works in tandem with the USPS as the package will ultimately  be delivered by your mail carrier. Once arrived at the proper hubs, packages are handed off to the USPS or other appropriate final delivery service. Because the packages are USPS mail once in transit the timeframe or address cannot be changed.

      When will I receive my order?

      Orders with overnight and 2-day shipping that are placed on a weekday (excludes weekends and holidays) before 12pm PT / 3pm ET will be shipped the same business day. Ground and SmartPost will be processed and shipped to be received using the grid below.  Note, SmartPost shipments can take up to 3-7 business days and will ultimately be delivered by the USPS. 

      Please note we do not guarantee any delivery that has incorrect shipping address information or is not delivered on time due to severe weather or acts of nature that delay the carrier.  Shipping rates are based on method, total weight, and destination from our shipping facility in SC.

      Orders shipping to HI, AK or US territories are subject to longer transit times beyond the standard 3-7 days.

      Shipping Information
      Free Shipping*
      Standard
      2 Business Days
      Standard Overnight**

      Purchase Total

      Over $79

      Any

      Any

      Any

      Delivery Time

      3 - 7 Business Days

      3 - 7 Business Days

      2 - 3 Business Days

      1 Business Day

      P.O. Box Delivery?

      Yes

      No

      APO & FPO Deliver?

      N/A

      Yes, allow 12 - 15 business days

      Not Available

      Notes

      *We offer free shipping on orders totaling $79 or more. Free shipping is not available to Hawaii, Alaska or US Territories. Order totals are calculated after all sales or promotions are applied and exclude all sales tax & shipping charges

      **Actual delivery times and costs are subject to change

      ***Orders shipping to HI, AK or US territories are subject to longer transit times beyond the standard 3-7 days.

      How can I change the shipping speed of my order?

      Shipping options will be available during checkout. Once an order begins processing, we no longer have the ability to change the delivery method. Click here to sign up for FedEx Delivery Manager.

      I tracked my package via Fedex and it says it was delivered, but I do not have it. What should I do?

      Call Fedex at 1.800.463. and put in a claim.

      Baby Clothes 101: Everything You Need To Know

      Many things are running through new parents&#; minds, and they often worry that they don&#;t know everything they need to about raising a newborn child. While you&#;re burying your head in research about nap schedules and feedings, the concept of clothing may slip your mind.

      We&#;re here to offer a crash course on Baby Clothes 101 and tell you everything you need to know about what they should wear, how many outfits they should have, and how to dress the new addition to your growing family.

      When and Where

      Shopping for a newborn is more involved than shopping for yourself. You can get away with wearing a T-shirt and shorts for an entire day. However, a new bundle of joy requires specific attire based on the seasons and the time of day.

      Spending the Day at Home

      The most effective and convenient strategy for dressing your baby at home is to stick onesies or &#;sleep and plays.&#; Onesies are easy to remove for frequent diaper changes throughout the morning and afternoon, making them a valued outfit choice.

      Sticking with long-sleeved onesies is an ideal strategy despite what it feels like outside. Babies prefer to wear layers even when it&#;s a scorcher because their body is still figuring out the whole internal temperature thing.

      Sleep and plays are footie pajamas that cover your little one head to toe. For chillier days, footie pajamas add a layer to their legs and feet. These are also helpful for an active baby who is rolling over because they protect your little one from rugburn.

      Out and About

      You should wait to put your little one in cute outfits until you&#;re out and about. Babies are prone to accidents, so there&#;s no reason to stain an adorable fit when you&#;re lounging at home.

      A day on the town with you and your loved one requires a few additional considerations. Soaking up the sun may give you the serotonin you need, but too much sun exposure isn&#;t good for your baby. If your baby is under 6 months old, you must protect them from direct sun exposure. In this instance, layering&#;such as infant swimsuits&#;is your ally. A hat to protect their face is also a must-have item.

      Once they exceed the 6-month mark, their delicate skin should be able to take on children&#;s sunscreen, buying you some extra time in the sun.

      Nighttime Winterwear

      The key to winter and nighttime garb is comfortable layering. When autumn approaches, you&#;ll want to ensure you have enough items to keep your baby warm and cozy. You should always have one reliable light jacket and a heavier one if you live in a snowy part of the world. Also, don&#;t forget the blankets&#;you can never have too many.

      Regardless of the season, footie pajamas are the easiest option for bedtime. Fiddling with the snaps of onesies when there&#;s a middle-of-the-night change can be a mess. Footie pajamas equipped with a zipper are a piece of cake.

      All About Sizes

      The most confusing part of baby clothing is, without question, the sizes. Typically, there are four sizes you&#;ll find: newborn, 0&#;3 months, 3&#;6 months, and 6&#;12 months. Depending on the retailer and clothing brand, you might see a 6&#;9-month size to bridge the gap between 6&#;12.

      The pickle with settling on a size is that all things fit differently. Something labeled 3&#;6 months may fit just fine when they are 8 months old. However, a 9&#;12 months item may feel snug around a 7-month-old. It&#;s all relative to the clothes manufacturer and your baby&#;s growth.

      So if you feel like you can&#;t find something in the right size, you&#;re not alone because it can be confusing and frustrating. For this reason, you should always have the receipts to exchange items that don&#;t fit.

      Assembling a Full Wardrobe

      Unlike adults who can wear jeans for several days before washing them, you don&#;t want to keep your child in dirty clothing. You should have at least a few pairs of each clothing item to fill out their closet.

      Onesies

      You&#;ll want more onesies when you are a newborn because of spit-ups and blowouts. Ten should suffice in the newborn stage, but one per wash cycle (5&#;7 days) is fine afterward.

      Sleep and Plays

      This will be your second most abundant attire. One per wash cycle is adequate for a newborn. After that, a trio of footie pajamas should work. These numbers may vary based on where you live and the month.

      Jacket

      One jacket is the minimum, but you can have two if you want one for mild and freezing conditions.

      Formal Fits

      You should have at least one outfit that makes your baby look dapper. Attending family functions in pajamas may not fly.

      Shoes and Socks

      Since footie pajamas are prevalent in their earlier years, socks and shoes are optional. But once they hit 6 months old and begin to move around, you&#;ll need to protect their feet.

      Hats

      A hat isn&#;t an essential item, but having one when they are a newborn to keep them warm is nice. Similarly, a hat for outdoor activities when they get older is wise.

      The Materials

      Now that you have a checklist of things to grab, you can focus on the materials used to make them. The simplest piece of advice is to go for eco-friendly options.

      The trend toward using organic materials in infant apparel is growing. Babies&#; sensitive skin responds better to natural fibers than synthetic ones. This implies that natural fibers like cotton and wool are safer for your baby&#;s delicate skin.

      Besides their material, you want your baby to feel like they can move around. Anything that restricts their movements can bring out a tantrum because they&#;re uncomfortable. Even when young infants aren&#;t mobile, they still make plenty of movements.

      Another thing worth considering is if the material is comfortable enough to nap in, especially in the newborn phase. During the first month, you likely won&#;t know what day it is, and the time on the clock has no meaning anymore, so your little one must sleep every second that they can. The more they snooze, the more you can, too.

      We hope that this Baby Clothes 101 taught you everything you need to know about dressing your cutie patootie. Bunnies by the Bay knows how important it is to offer safe baby clothing, which is why our clothes use GOTS-certified organic cotton. You can see everything we offer with our clothing and other custom baby shower gifts that will make any parent-to-be even more excited about their new arrival!

      Want more information on Newborn Baby Clothes Wholesale? Feel free to contact us.